The ISO 9000 & ISO 2000 Requirements And Your Organization's Documentation
What is ISO 9000?
A set of international standards for quality management and for quality assurance that has been adopted by around 100 countries worldwide. It applies to all types and sizes of organizations in most industries. There are other standards for certain specific industries.
The Standards require:
- A standard language for documenting quality practices
- A system to track and manage evidence that these practices are instituted throughout the organization.
- A third party auditing model to review, certify, and maintain certification of the organization.
The 20 Elements of ISO 9000
| 1. Management responsibility |
11. Inspection and measuring equipment |
2. Quality system
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12. Inspection status |
3. Contract review
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13. Non-conforming product |
4. Design control
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14. Corrective action |
| 5. Document control |
15. Handling, storage, packaging, delivery |
6. Purchasing
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16. Quality documents and records |
7. Purchaser supplied products
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17. Internal quality audits |
8. Product identification and traceability
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18. Training
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9. Process control
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19. Servicing
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10. Inspection and test
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20. Statistical techniques
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The common thread through all of the elements is documentation!
How could it affect my business?
Why consider registering for it: Customers. Compliance has become a competitive advantage. And it brings operational efficiency, increased profitability, savings on administrative costs, and improvements in marketing and sales activity. And in corporation to corporation transactions, some companies require ISO certification.
What are some of its provisions?
The standards are designed to:
Establish consistent language and terminology
Provide baseline quality practices that are accepted internationally
Reduce the need for on-site supplier assessments
Why is documentation the most important part?
Documentation is at the core of ISO. “Say what you do, Do what you say. Write it down.”
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